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Other Consultants
Sarah O'Sullivan (Consultant & Training Professional)
Sarah has worked in senior Operations and HR roles in Australia and the UK.  Life and corporate experience has made her a deeply resilient and adaptable leader both personally and in organisational contexts.  She is endlessly optimistic and her signature strength is in bringing unique perspectives and innovative thought leadership to areas of human behaviour and culture development.

An Innovative and results-driven professional Sarah brings twenty plus year record of success in delivering profit growth within the retail sectors.  She is a recognised change agent with a talent for developing customer experience strategies, 
revitalising operations and reinvigorating under-performing, cross-functional teams to drive strong and sustainable productivity gains, cost reductions and quality improvements.


Sarah’s combined flair for identifying and implementing simple solutions to complex problems with “by example” management fosters a culture of teamwork, shared mission and a dedication to excellence.


Over the past five years Sarah has found her true passion in facilitation and team development, using her combined study, life and work experiences to develop others to exceed in work and life.


Sarah has worked with a diverse range of industry sectors, including:

  • Retail

  • Hospitality

  • Supply Chain

  • Fuel

  • Health


Sarah's expertise includes:

  • Business Development

  • Leadership Facilitation

  • Program Design and Delivery

  • Emotional Intelligence – Understanding Self Awareness

  • Customer Experience – Inspiring Great Service Leadership

  • Group Dynamics – Team Profiling

  • Organisational Change

    • Creating a Vision

    • Influencing Strategies

    • Leading for Success


Career Highlights:

  • Leadership Facilitation/Consulting: delivery of capability workshops to business leaders to enable them to implement a variety of leadership skills/tools aimed at delivering customer excellence, sales growth and effective leadership.

  • Customer Experience Turnaround at Coles Supermarkets: gap analysis, strategy development and process improvement initiatives identified, all targeted at senior leaders to ensure customer experience was considered imperative to business success, Customer Satisfaction ratings across all 762 stores increased as a result of the implementation of this project.
  • Service and Community Transformation at Coles Supermarkets: design and implementation of new service operating models to provide consistent service across all stores and 80,000 team members.
  • Service and Standards Strategy at Coles Express: effective client engagement from commencement of project enabled unanimous stakeholder endorsement of the proposed strategy, service delivery model and change roadmap.
  • Business Process Reengineering at Officeworks Direct: (Acquisition of Viking office supplies) high-profile projects that significantly improved the customer experience and transformed the operational effectiveness of each business unit through process changes and enabling technologies.
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