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    Dealing with Criticism in the Workplace
    Kathy Miles

    Dealing with Criticism in the Workplace

    Criticism does not necessarily mean that a person is directly attacking you. In fact, what it often means is that the person providing the
    19 views
    The Ladder of Inference
    Kathy Miles

    The Ladder of Inference

    The Ladder of Inference can help you to understand the steps that can lead you to jump to the wrong conclusions and can therefore help you e
    116 views
    The Trouble with Groupthink
    Kathy Miles

    The Trouble with Groupthink

    The phenomenon of Groupthink is something that has plagued organisations for a long time.  It comes about when a group of people are thinkin
    11 views
    The Power of Assertiveness
    Kathy Miles

    The Power of Assertiveness

    Assertiveness is a great skill to master, especially in the workplace.  However, it is something that is often shied away from or used incor
    25 views
    Improving Communication Using the Johari Window
    Kathy Miles

    Improving Communication Using the Johari Window

    The Johari Window is a psychological tool that is often used to help people better understand themselves (self-awareness) and their relation
    5,388 views
    Unblocking Organisational Communication
    Kathy Miles

    Unblocking Organisational Communication

    In nearly every aspect of life, communication is key.  Communication unlocks doors, includes people, builds and maintains relationships, get
    24 views
    Dealing with Organisational Blockers
    Kathy Miles

    Dealing with Organisational Blockers

    Organisational blockers are those people who are always looking for problems and reasons not to do something.  They are so focused on the de
    213 views
    Profiling Tools to Enhance Team Relationships and Performance
    Kathy Miles

    Profiling Tools to Enhance Team Relationships and Performance

    I have been asked many times over the years for my advice around the best profiling tools. There are multiple profiling tools that are...
    13 views
    The Power of Positive Influencing
    Kathy Miles

    The Power of Positive Influencing

    According to the Oxford Dictionaries online, influence means "the capacity to have an effect on the character, development, or behaviour...
    24 views
    Why Building Effective Working Relationships is the Cornerstone to Business Success
    Kathy Miles

    Why Building Effective Working Relationships is the Cornerstone to Business Success

    From years of working in HR and Training and Development roles, I've often found myself in a position that makes people want to talk to...
    74 views
    Effective Business Writing - How to Get What You Want
    Kathy Miles

    Effective Business Writing - How to Get What You Want

    It’s rather ironic to think that in the so-called ‘Information Age’, whilst we have more and more methods to communicate, we are actually...
    8 views
    The Importance of Communication Skills Training
    Kathy Miles

    The Importance of Communication Skills Training

    When we communicate, we often think that the way we communicate is the way that everyone communicates. Nothing could be further from the...
    16 views

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